Frequently Asked Questions
Everything you need to know about your fitness journey with us
What is the typical delivery time for gym equipment?
Standard shipping usually takes 3-7 business days. For larger items like treadmills or weight racks, freight delivery may take 7-14 business days and includes a scheduled drop-off appointment.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer professional in-home assembly for an additional fee. You can select this option at checkout for most heavy equipment.
What is your return policy for fitness gear?
We offer a 30-day return policy for most items in their original packaging. Please note that for safety and hygiene reasons, certain items like wearable tech or opened supplements may not be eligible.
Do your products come with a warranty?
All Life Fitness Brands equipment comes with a manufacturer's warranty. This typically covers the frame for a lifetime and parts/electronics for 1-5 years depending on the specific model.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm to help you build your home gym now and pay over time.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.