Returns & Exchanges
At Life Fitness Brands, we stand by the quality of our gear and offer a 30-day return policy for all unused equipment in its original packaging. If you are not completely satisfied with your purchase, our team is committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.
Pack Your Equipment
Securely place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Package
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing